Last Updated: July 26, 2017
CHANGES TO THIS POLICY
WHAT INFORMATION WE COLLECT
Information you give us. We collect and maintain information that you may provide to us such as when you enter information on our site or provide information to us in any manner, whether via chat, e-mail and/or telephone or other means. This information may include your name, residential and/or business address, shipping address, billing address, credit card information, telephone number(s), email address and other information you choose to provide. For example, when you set up your account and/or make online purchases, you will be asked to provide information necessary to facilitate the transaction; when you enter our contests, sweepstakes or other promotions, you may be asked for information necessary to fulfill the promotion; when you post comments or other content on our site (e.g., Product reviews, Q&A forum), anything you post will be available to us as well as visitors to our site; when you post information about us on social networking sites, we may collect such information; when you contact our customer service representatives, we collect additional information you choose to provide our representatives.
Information automatically collected. We, along with our third party service providers, may automatically collect information about you. This information includes, and is not limited to, browser information, operating system information, device IP, device information, IP address and the date, time, length of stay, geo-location, IP address, referring website, specific pages accessed and other actions you take on our site.
If you access the site through a mobile device, we may also be able to identify the location of your mobile device. You may choose not to share your location details with us by adjusting your mobile device's location services settings. For instructions on changing the relevant settings, please contact your service provider or device manufacturer.
HOW WE USE YOUR INFORMATION
- fulfill and manage purchases, orders, payments, and returns;
- validate pet prescriptions;
- send you promotional marketing materials or marketing messages about products or services that we believe may be of interest to you;
- match it with other public and private data sources in order to enhance our records, such as appending additional information to your profile, or engaging in advertising;
- place ads on third party websites relating to our products and services that may be of interest to you;
- administer sweepstakes and contests;
- notify you of any products you have purchased that are subject to recall;
- customize, analyze, adjust and improve our site to meet your needs;
- prevent fraud and other prohibited or illegal activities; and
- comply with potential requests of law enforcement agencies.
If you complete a product review or other feedback or provide any image of your pet(s), we may use your submission for commercial purposes to promote our products and/or services.
WHAT INFORMATION WE DISCLOSE
Third-Party Service Providers. We may disclose the information collected about you to our third party contractors and partners in connection with their performing services or other activities in support of the site and/or our businesses, or their completing or confirming on our behalf a transaction or series of transactions that you conduct with us. Examples include third parties which may fulfill orders, deliver packages, send postal mail and/or e-mail, analyze data, provide marketing research and assistance, process credit card payments, and provide customer service. These contractors and partners are restricted from using information that identifies you (excluding any information that is aggregated or otherwise reasonably de-identified) in any way other than to provide services for Bon-Vivant.
Prescription Verification. We may disclose your information to certain third parties, such as product suppliers and veterinary offices, in order to validate prescriptions for certain products purchased on the site.
PROTECTION OF PERSONAL INFORMATION
We have instituted reasonable safeguards to help ensure that information collected is secure. We also take reasonable steps to ensure that third parties who work with us to make the site (including the software, applications and services provided on the site) available to you agree to protect personal information that they must access in order to serve you and to honor your preferences about contacts you wish you receive. Please understand, however, that it is possible for third parties to access information despite our efforts. For this reason, we do not guarantee that your use of the site and/or information provided by you will be private or secure. By using our services, you assume this risk.
INFORMATION FROM CHILDREN
This site is not directed at children and we have no intention of collecting information from young people. If we become aware that information from a child under 13 has been collected without the consent of such child's parent or guardian, we will use all reasonable efforts to delete such information.
THIRD PARTY WEBSITES
As a convenience to our visitors, this site may contain links to a number of websites that we believe offer useful information. The policies and procedures we describe here do not apply to those websites. We suggest contacting those websites directly for information on their privacy policies. Bon-Vivant is not responsible for the privacy practices of third parties, regardless of whether they are linked or otherwise connected to our site.
DO NOT TRACK SIGNALS
Our site does not support "Do Not Track" preferences that may be available in your browser to inform websites that you do not want them collecting certain types of information. If you activate the Do Not Track setting in your browser, our site is not capable of satisfying the preference you set.
If you wish to opt-out of any marketing communications or make corrections to information on your account, please access your account and change your preferences on the "Your Account" and "Profile and Password" pages or contact us directly at service@Bon-Vivant.com. Please note that removal of user information from our database or "opting-out" will not stop marketing or advertising content that is generated for distribution or is otherwise queued for transmission to you prior to the time when we can implement your request. Following receipt of a request from you, we will take reasonable steps to delete your information. In addition, you may opt-out of certain targeted advertising as described above in the "Interest-based Advertising" section.
If you establish an account, you may receive certain types of communications even if you have not opted-in to receive them because these types of communications may be necessary in order to maintain an account on the site.
HOW TO UPDATE INFORMATION
Section 1798.83 of the California Civil Code permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has shared with third parties for those third parties' direct marketing purposes and the names and addresses of the third parties with whom the business has shared such information during the immediately preceding calendar year. If you are a California resident, you may make one request each year by sending a request to firstname.lastname@example.org
Like most website operators, BVEIC collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. BVEIC’s purpose in collecting non-personally identifying information is to better understand how BVEIC’s visitors use its website. From time to time, BVEIC may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
BVEIC also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on our blog. BVEIC only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.
GATHERING OF PERSONALLY-IDENTIFYING INFORMATION
Certain visitors to BVEIC’s websites choose to interact with BVEIC in ways that require BVEIC to gather personally-identifying information. The amount and type of information that BVEIC gathers depends on the nature of the interaction. Those who engage in transactions with BVEIC are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, BVEIC collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with BVEIC. BVEIC does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
BVEIC may collect statistics about the behavior of visitors to its websites. For instance, BVEIC may monitor the most popular blogs on the WordPress.com site or use spam screened by the Akismet service to help identify spam. BVEIC may display this information publicly or provide it to others. However, BVEIC does not disclose personally-identifying information other than as described below.
PROTECTION OF CERTAIN PERSONALLY-IDENTIFYING INFORMATION
BVEIC discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on BVEIC’s behalf or to provide services available at BVEIC’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using BVEIC’s websites, you consent to the transfer of such information to them. BVEIC will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, BVEIC discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when BVEIC believes in good faith that disclosure is reasonably necessary to protect the property or rights of BVEIC, third parties or the public at large. If you are a registered user of an BVEIC website and have supplied your email address, BVEIC may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with BVEIC and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. BVEIC takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
If BVEIC, or substantially all of its assets, were acquired, or in the unlikely event that BVEIC goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of BVEIC may continue to use your personal information as set forth in this policy.