Beasties™ Browbands Warranty Policy, Procedure and Guidelines
Our products are warranted against defects in materials and workmanship with a limited guarantee...
- Beasties™ Brilliance Browbands - One year on leather and crystals**.
- Beasties™ Volte Browbands - One year on leather and crystals**.
- Beasties™ Perfect Square Halts Browbands - Two years crystals** and one year on leather.
- Beasties™ Luminocity Browbands - One year on leather and 90 days on crystals**.
- Beasties™ Plain Leather Browbands - One year on leather.
- Beasties™ Twilight Browbands - One Year on leather and crystals**.
**All crystals that are eligible for warranty must have all of the prongs attached to the individual cup containing the crystal(s) needing warranty repair or service. If the prongs are missing, the product is not eligible for warranty coverage because this is not considered to be manufacturing failure. However, a repair may still be completed for a fee.
The products eligible for warranty are covered to the original owner, for the time-frame as outline above. If your product fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
For warranty evaluation, your product must be returned directly to the dealer it was purchased from. If your purchase was made on the store.bonvivantequine.com website, please include a copy of your receipt and send to: Bon-Vivant Equestrian Warranty Department. PO Box 423 Kennebunk, ME 04043. All shipping to Warranty must be pre-paid and insured. The Bon-Vivant™ or Beasties™ cannot be liable for lost in-bound packages. Products accepted for repair be clean and free of hair, dirt and debris. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.
Want to begin a warranty claim? Go to Warranty Return Form
Did you want to begin a return instead? Go to Return Policy
FAQ - Frequently Asked Warranty & Repair Questions
The Beasties™ limited warranty covers manufacturing defects in materials and workmanship, but it does not cover normal wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your Beasties™ horse tack product, it will eventually begin to show age and wear. Common examples of wear and tear that would not be covered under the lifetime warranty include colors fading, breakdown of stitching due to cleaning products, scratches and abrasions and general breakdown of the materials over the years.
If your warranted product by Beasties™ fails due to a manufacturing defect in materials or workmanship, our first option will be to repair the item (just pay the shipping to get it to us and the rest is free of charge to you). If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it. If your Beasties™ product has special memories attached to it that make it irreplaceable to you, please indicate so on the Warranty Return Form and we will not replace it and it will be returned to you.
Our typical turnaround time is 2-8 weeks from the time we receive your product until it is returned to you. In some cases we can get it back to you sooner. In some cases, it may take longer. During peak season our turnaround time can be longer than eight weeks. If your product needs to be sent out to be cleaned, you may expect up to two additional weeks before it will be returned to you.
If you’re having problems with your product by Beasties™, please send it in along with our Warranty Return Form to us at the following address for inspection and repair:
Bon-Vivant Equestrian Supply
Attn: Warranty and Repairs
PO Box 423 Kennebunk, ME 04043-7136
Please make sure that the shipping is prepaid, the package is insured for full replacement value and you use a shipping method that will provide you with a tracking number. Please mark the areas in question on the product with colored tape or masking tape, so we can find them easily, and make sure that your note describes their location.
Please send the product in clean. We understand that this may be inconvenient, but we want to ensure the health and welfare of our Warranty Department staff.
As stated in our warranty policy, the customer pays the shipping charges to send products to the Warranty Department. Bon-Vivant Equestrian will absorb the return shipping charges using regular mail. If you request that we return your product by UPS Overnight or 2nd Day Air, the additional shipping charges will be billed to you. Shipping charges for all non-warranty repairs are at the owner’s expense.
If your item is not covered under warranty, but you still want to have the required repairs done, please enclose a non-refundable check or money order made payable to: Bon-Vivant Equestrian Supply in the amount of $25.00. This fee will cover the following costs:
- Repair up to two crystals (all prongs must be attached; otherwise additional fees will be billed to you.
- Light Cleaning of the browband and crystals with professional equipment to remove dust in-between crystals.
- Cost to send the browband back to you.
If the cost to repair exceeds $25.00, we email you an invoice for the additional cost. Payment must be made immediately. If overage invoice has not been paid within 7 days of request, your item will be repaired to the best of our ability for the $25.00 fee and the item will be returned to you.